Swap the right way.
Most swaps go straight through. A few get paused by a partner's risk checks. Here is what those checks look for, why coins from casinos get extra attention, and how to swap without surprises.
01Why swaps get paused
Every exchange partner screens incoming deposits with blockchain analytics. The tools look at where the coins came from, sometimes several transactions back, and give the deposit a risk score. A high score can pause the swap until the partner is satisfied it is clean.
The things that raise a score the most:
- Coins linked to sanctioned addresses, hacks, scams or darknet markets.
- Coins that came through mixing services.
- Deposits sent directly from gambling platforms.
- Unusually large amounts for the pair, or many swaps in a short time.
A pause is not an accusation. Most are cleared once the partner sees where the funds came from.
02Coins from a casino
Online casinos hold deposits from huge numbers of players in shared wallets, and gambling is a well known route for laundering money. That is why many partners score coins arriving straight from a casino as high risk, even when your winnings are completely legitimate.
There is a second problem too: if the partner refunds, the coins go back to the casino's shared wallet, and getting them credited to you is up to the casino.
What helps: withdraw your winnings to a wallet you control, set that wallet as your refund address, and keep the casino's withdrawal record. If a partner asks where the money came from, that record is your answer.
Moving coins to your own wallet does not change their history. Risk checks look further back than one transaction, so this is about clean refunds and good records, not about getting around the checks.
03Before you swap
- Send from a wallet you control
Not straight from an exchange or casino account. Refunds go back to the address that sent the coins, and a platform's shared wallet may never pass it on to you.
- Add a refund address
If a partner returns your coins, they land there instead of bouncing to wherever they came from.
- Check the network and memo
USDT on Tron and USDT on Ethereum are different coins. XRP, XLM, TON and ATOM often need a memo or tag.
- Stay inside the limits
Every route shows a minimum. Below it the partner cannot process the swap and may charge a fee to return it.
- Keep your records
Your order ID, the deposit transaction hash, and where the coins came from: a withdrawal email, an account statement, a trade history.
04If your swap is paused
- Wait for the partner's message. The progress screen shows the pause, and the partner usually contacts you or asks you to reach their support with your order ID.
- Answer with records. A partner may ask where the funds came from or for identity verification. Withdrawal emails, account statements and transaction hashes settle most cases quickly.
- Or take a refund. If you would rather not verify, you can usually ask for a refund to your refund address, minus network fees.
Yami never holds your coins, so a paused swap is handled by the partner that has them. The progress screen names which partner that is.
05What Yami is not for
Yami is for people who want their financial history to stay their own business. It is not for hiding stolen money, scam proceeds or anything else that comes from crime. Partners freeze funds like that and may report them, and we will not help get them released. Use Yami only where swapping crypto is legal for you.